This is our middle tier service
Who it is for:
This is for the business owner that still wants to handle some of the things on their own, and be active in the day to day decision making process when dealing with IT. You receive a discounted rate for in house support calls, and more complimentary remote support than the Manager package. You also get common tasks like spyware removal as part of your monthly package providing that can be done remotely. (Virus removal is not included at this package level). This level strikes a balance between service and cost. It is slightly more expensive than the Manager level, and significantly less expensive than the Executive level.
At this level we are monitoring your systems daily and advising you when things are at risk of becoming a problem in your business. We are also making your systems have a base level of security and are patching your operating systems and software to the latest level to make your systems more secure.
At this level you are getting a greater discount per hour than the Technician and Manager levels. You also get a reduction in the hourly surcharge for work that you need to have performed during evenings, weekends or on holidays. (The Executive level package has no extra charge for after hours.)